Roberts provides a variety of support options, and service plans, each tailored to particular client needs. Our support options are solution driven to ensure your entire network and computers’ are functioning at optimal performance and efficiency levels. Our pro-active Monthly Service and Maintenance Agreement option guarantees that your system will be up-to-date at all times – safe from viruses, hackers and other threats. We also offer 24 hour emergency service, should you need our assistance immediately.

You can select from these options:

Service as Needed

Upon your request, Roberts Technology Associates will dispatch a technician to your business location, provide support via telephone, or we can configure your system to enable us remote access as well as the necessary resources to assist your internal Information Technology staff.

Monthly Service and Maintenance Agreement

Our ongoing maintenance program is designed to bring you piece of mind by proactively approaching the maintenance of your network. With this option, a Roberts Technology Associates technician will visit your location on a planned schedule to perform preventative services and prevent problems from occurring. Additionally, this program will keep your computer and network operating at a fixed monthly expense. Our maintenance agreements can be customized to your specific needs, but typically include the following:

  • Updating antivirus software, Windows, and software security patches and service packs
  • Server maintenance (updates & clean-up)
  • Printer cleaning and maintenance
  • Re-tensioning and verifying back up tapes
  • Creating new and removing outdated User accounts
  • Managing firewalls
  • Diagnosing and repairing workstation / server / hardware / software issues

Block Time Service Agreements

For clients requiring consistent technical support, Roberts  Consulting Group offers Block Time Service Agreements. These service agreements are discounted from our standard hourly service rate, are pre-paid by you, and are offered in blocks of 10, 20, 40, or 100 hour blocks.

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